TEHROL hiša senčil d.o.o.
PC Žeje pri Komendi,
Pod javorji 3, 1218 Komenda
Company Registration Number: 1779630000
VAT Number: SI 85447439
Phone: +386 1 7230-500
Email: info@tehrol.com
The company has been registered in the Slovenian Business Register since January 1, 2003, and is a VAT taxpayer.
Tehrol, with a showroom at Pod javorji 3, 1218 Komenda, is open from Monday to Friday between 7:00 AM and 5:00 PM. The company can also be reached by phone at +386 1 7230-500 during these hours. The customer service email address is info@tehrol.com. The company does not operate on public holidays and during collective leave periods.
The website Tehrol.com is available in Slovenian, English, and German. The main language of the website and business operations is Slovenian. The company strives to provide up-to-date, complete, and accurate information. The terms of business, privacy policy, and cookie policy are available in Slovenian.
The general terms of business regulate the rights and obligations of users of the website www.tehrol.com, including viewing website content, using the configurator, submitting inquiries, placing orders, or purchasing products in the online store. These terms also apply to any new content, features, or tools added to the website. The company reserves the right to update, modify, or replace any part of this document by posting updates and/or changes on the website without prior notice. The latest version is available at any time on this page, and users are advised to check regularly for updates. Products and services provided by the company may not be used for unlawful or unauthorized purposes. Additionally, laws, including copyright laws, must not be violated. The transmission of viruses or other harmful code is prohibited. Violations of policies, including the terms of business, will result in immediate termination of services. In accordance with the Consumer Protection Act (ZVPot-1), which regulates consumer rights regarding the offering, selling, and marketing of goods, services, and digital content, a consumer is defined as a natural person acquiring or using goods, services, and digital content for purposes outside their professional or business activity (hereinafter: the buyer). The general terms of business are drafted in accordance with applicable regulations in the Republic of Slovenia.
The company strives to provide the most accurate descriptions of products and their characteristics using images that illustrate their real-life appearance. However, the company cannot guarantee that colors and materials of products will be accurately displayed on digital devices. The product description, including specific measurements, is approximate and is provided only as informative data to help customers better understand the product. The company reserves the right to change product descriptions and prices without prior notice.
All offers sent to customers before an order is placed are for informational purposes only and are based on data provided by the client, including dimensions and other specifications. Before accepting an offer and confirming an order, the customer must carefully review the offer and verify all details (dimensions, selected materials, colors, etc.). If any information is unclear, the customer must request clarification. Later misunderstandings cannot be considered a basis for complaints. The offer applies only to the specified dimensions, materials, control positions, descriptions, quantities, and validity date of the offer. If any element of the offer changes, the company reserves the right to prepare a new offer. If installation is performed by the company, a recalculation is made based on actual measurements taken at the site, which forms the basis for the final calculation and invoice. The customer must review and approve this recalculation with the sales representative. By confirming the recalculation, the customer guarantees the correctness of the agreed color, system, quantity, and all other agreed details. If an order is placed without installation, the customer guarantees the accuracy of the provided data. The company is not responsible for errors in dimensions, colors, quantities, or product incompatibility due to incorrect customer-provided information. By accepting the offer and confirming the order, the customer acknowledges and agrees to these general terms.
Delivery deadlines, even if stated in writing, are approximate and not binding for the company. The company will strive to deliver the ordered goods within the estimated timeframe but is not responsible for any damages resulting from delays. If the delivery deadline is exceeded, a new deadline will be set, not exceeding 45 days. If the company fails to deliver within this additional period, the customer has the right to cancel the contract and receive a refund for any prepayments. In cases of force majeure, adverse weather conditions, or legally prohibited conditions, installation may be postponed. In such cases, a new installation date will be set. The customer is responsible for ensuring proper conditions for installation and allowing the work to proceed on the agreed date. If the site is not adequately prepared, a new installation date will be set, and additional costs will apply.
Ordered goods can be picked up from Monday to Friday, between 7:00 AM and 4:00 PM, at Tehrol d.o.o., Pod javorji 3, 1218 Komenda. Goods taken by the customer cannot be exchanged or returned. Customers must inspect the goods before pickup and notify the company of any defects. If the customer fails to pick up the goods within the agreed timeframe, the company has the right to cancel the contract and retain the advance payment. If the goods remain unclaimed for 30 days after notification, the company may dispose of them freely
If you order products that include measurement and installation by the company, we kindly ask for a 60% advance payment based on the offer, which serves as confirmation of your order. The remaining amount can be settled before or on the day of installation. For customers who prefer to install the products themselves or make an online purchase, full payment is required at the time of purchase, which confirms the order. For service requests, we kindly ask for an advance payment of 60% of the estimated proforma invoice. The remaining amount is paid after the service is completed, based on the final invoice. Please note that the total service cost may vary from the initial estimate due to any unforeseen work or additional materials required. Payments can be made via bank transfer to the company's transaction account: SI SI56 2900 0005 2999 202, held at UNICREDIT Bank.
When used in accordance with the instructions, all Tehrol systems are covered by a two-year warranty. The warranty period begins on the date of service, as indicated on the invoice.
The warranty does not apply in the following cases:
If the customer does not have a valid invoice.
If the customer has outstanding obligations to the company.
If the defect or malfunction is found to have resulted from improper use, negligent handling, inadequate maintenance, or force majeure.
If the customer has tampered with the product or performed repairs without an authorized service technician.
If unauthorized modifications, adjustments, or alterations have been made to the product.
If non-original or inappropriate replacement parts not approved by the manufacturer have been used.
If the defect is caused by the use of unsuitable chemicals, cleaning agents, or other substances not recommended in the user manual.
If the malfunction results from electrical wiring faults, voltage fluctuations, etc.
If the product is used contrary to its intended purpose or designated use.
If the product has been subjected to excessive loads or unauthorized testing.
If the product has been modified or adapted without prior consent from the manufacturer.
If the product has been installed in an unsuitable environment (e.g., exposed to aggressive chemicals, salt, moisture, or other extreme conditions not intended for the product).
If the product is damaged due to natural disasters (floods, fires, lightning, earthquakes, storms, etc.).
If the damage is due to vandalism, intentional harm, or improper handling by third parties.
If the defects result from pest infestations or mold.
If the product has not been properly maintained in accordance with the manufacturer’s instructions.
This means that in such cases, the company does not provide warranty coverage or the option to return the product. The customer is responsible for the proper use and careful handling of the products to prevent potential damage.
The customer has the option to cancel an order within eight (8) days from the confirmation and payment of the order. The cancellation request must be submitted in writing via email. The cancellation will be considered timely if the request is sent within the designated cancellation period.This policy applies only to non-custom-made products (e.g., automatic systems, consoles, sliders, etc.). If a customer wishes to return a product, it must be in perfect condition, in its original packaging, unused, and include all accompanying accessories and documentation. According to Article 135, Paragraph 2 of the Slovenian Consumer Protection Act (ZVPot-1), the customer cannot cancel an order for goods that have been made according to their precise instructions and measurements, customized to their personal needs, and are not suitable for return. In such cases, the company does not offer a refund. Misunderstandings, uncertainties, or differing expectations about a product are not valid reasons for submitting a complaint. The customer is responsible for obtaining all necessary information, clarifications, and consulting with the company before making a purchase. Complaints can only be considered in cases of actual defects or product non-conformity due to manufacturing errors, damage during delivery, or other objective reasons attributable to the company. A misunderstanding or incorrect interpretation of the product by the customer, without valid proof of a defect, does not constitute grounds for a complaint.
If a product does not possess the necessary characteristics for its intended use or lacks other agreed-upon properties, the customer has the right to claim non-conformity in accordance with Articles 72 and 73 of the Slovenian Consumer Protection Act (ZVPot-1). To do so, the customer must notify the company within the legal timeframe, providing a detailed description of the non-conformity and allowing the company to inspect the claimed defective product. The customer may report the defect in person, in which case the company will issue a confirmation of receipt. In the event of non-conformity, the customer who has properly notified the company may, under the conditions and sequence outlined in the Consumer Protection Act (ZVPot-1): Request a free resolution of the non-conformity (repair or replacement of the product). Request a proportional reduction in the purchase price or withdraw from the sales contract and request a refund of the paid amount. The customer cannot withdraw from the sales contract if the non-conformity is minor. If the existence of non-conformity is disputed, the company will inform the customer in writing within 8 days of receiving the request. If the customer withdraws from the contract, the company will refund the amount paid within 8 days of receiving the returned product or proof that the customer has sent the product back. If the customer requests a partial refund, the company will process the refund within 8 days of receiving the request. These rights apply only to consumers as defined by the Consumer Protection Act (ZVPot-1). The right to claim non-conformity is further regulated by the provisions of the Consumer Protection Act (ZVPot-1). In cases not covered by consumer protection laws, the Obligations Code applies.
The customer can request a service via the online form or by submitting a written request via email. When doing so, they should provide: a description of the required service, their full name, E-mail address, service location (address), phone number, invoice number and the year of product installation. If additional information is needed to carry out the service, the company will contact the customer using the provided contact details. Based on the submitted information, the company will prepare a preliminary service offer, which the customer must confirm. The service order is considered confirmed once the customer has paid a 60% advance based on the received preliminary service offer. The remaining balance is to be paid upon completion of the service, based on the issued final invoice. The final service cost may differ from the initial estimate due to minor adjustments or unforeseen additional material or work requirements.
The company is committed to ensuring the quality and reliability of its products and services. However, it does not assume any liability for potential damages or losses resulting from the use of its products or services, unless otherwise specified in a separate agreement. The customer agrees to use the products in accordance with the provided instructions. The company is not responsible for any damages caused by improper use of its products or services by the customer. Additionally, the company is not liable for any consequences arising from incorrect or incomplete information provided by the customer regarding product or service orders. Under no circumstances does the company accept responsibility for indirect damages, loss of profit, data loss, or any other damage resulting from the use of its products or services.
The company values the trust of its customers and ensures that personal data is handled with care and processed in compliance with applicable data protection laws (GDPR and ZVOP-1). For more details, you can read the company's Privacy Policy.
The website, all content on it, and any materials published on associated social media platforms are protected by intellectual property rights, including copyrights and trademarks. Without explicit permission, it is strictly prohibited to: Copy, transmit, adapt, modify, broadcast, lend, sell, distribute, or create derivative works from any content on the website or social media—whether in whole or in part. The materials on this website are intended for general informational purposes only. The company does not assume responsibility for any inaccurate, incomplete, or outdated information presented on the website.
All intellectual property rights, including copyrights, trademarks, and patents, belong to the company. Without the explicit permission of the company, it is strictly prohibited to copy, reproduce, or use the company's intellectual property in any form.
The company complies with applicable consumer protection laws. In case of complaints, disputes, or issues, customers can contact the company via: Phone: +386 1 7230-500, Email: info@tehrol.com
Complaints must be submitted in writing to the company's official address. The complaint-handling process is confidential, and the company will respond in writing as soon as possible, following legal obligations based on the nature of the complaint. If an amicable resolution cannot be reached, disputes will be settled at the competent court in Ljubljana.
In accordance with legal regulations, Tehrol d.o.o. does not recognize any provider of out-of-court consumer dispute resolution as competent for resolving consumer disputes under the Out-of-Court Consumer Dispute Resolution Act. For all relationships, rights, and obligations not covered by these general terms and conditions, the provisions of the Obligations Code, the Personal Data Protection Act, and the Consumer Protection Act shall apply. Both the company and the customer acknowledge the validity of electronic communications in legal proceedings, including in electronic business transactions.
These general terms and conditions take effect upon the customer's first interaction with the company and apply to all subsequent transactions and services, unless a specific written agreement is made with the customer.
The general terms and conditions of Tehrol d.o.o. were last updated in March 2025.