We respect your trust and we assure you, we will handle your personal data with care and process them in accordance with legislation in the field of protection of personal data (GDPR in ZVOP-1). In Privacy policy we explain the purpose and basis for the processing of your personal data and inform you of your rights.
Operator
Operator of personal data is Tehrol d.o.o., Pod javorji 3, 1218 Komenda (in further text »Tehrol«). All questions regarding the processing of personal data can be sent to info@tehrol.com.
Purpose and basis for the processing of personal data
2.1. Preparation of the tender and obtaining contact to make facility measurement
In case you asked us for an offer (by telephone or by application through our online form we process the following data: name and surname, address, email address, telephone number, specified requirements (dimensions, material, etc), possible montage and other information you provided us. Legal basis for this personal data processing is the contract – Article 6.(1)(b) of General regulation.
2.2. Concluding and hadling of contract
When you award the contract, we process the following data: name and surname, address, email address, telephone number, specified requirements (dimensions, material, etc), possible montage. Legal basis for this personal data processing is the contract – Article 6.(1)(b) of General regulation.
2.3. Claims management and servicing
When you file a claim, we process your personal data (contact information and information on the purchase and fault). In this case the legal basis for the processing of your personal data is a contract.
2.4. Order and execution of service activities
When you order a service for products from our assortment, we process your personal data: first and last name, contact details, invoice number, year of installation, and information related to the service execution. In this case, the legal basis for processing your personal data is the contract. The processing of the aforementioned data is mandatory; otherwise, the service cannot be performed.
2.5. Sending of direct electronic mail
Contact information of the user are used for sending direct mail with the purpose of up-to-date information, news, new items, exclusive offers, advantages and discounts by way of email. For this purpose we use the following data: name and surname, address, email. Legal basis for this processing is consent.
2.6. Video surveillance
At the entrance to the business premises and the exhibition hall, we conduct video surveillance for the purpose of protecting individuals and the property of Tehrol. Video surveillance is carried out based on the legitimate interest of the data controller and in accordance with the provisions of Articles 77 and 78 of the ZVOP-2. The controller may carry out direct monitoring of the supervised area.
Details of Processing
The recordings are stored for a maximum of 17 days. For the purpose of defending legal claims, data in the processing log is retained for an additional 2 years after the end of the calendar year in which the claim is concluded. The data may be shared with users who have the appropriate legal basis (e.g., but not limited to: police, prosecution, judiciary).
An individual has the right to: information about processing, access to data, objection to the processing of their personal data, and restriction of the processing of their personal data. The rights of the individual may be limited by the rights of others.
An individual wishing to exercise their rights related to video surveillance must submit a request to the controller. The request must specify which rights are being exercised, the time the recording was made, and the details on which the controller can identify the individual in connection with the recording.
2.7. Cookies
When you visit our web page www.tehrol.eu cookies are placed on your browser. You can read more on cookies here!
Transmission of data to third persons and transmission of data to third countries
Tehrol transmits your personal data for the purpose of processing to contractual processors for the following services:
development and maintenance of IT support,
accounting,
online analytics.
In case you consented to cookies for analytics and advertising, your data is transmitted to third countries. More information in Cooke Policy.
Period for which personal data may be stored
Information on an offer not followed up by a contract: 12 months
Information on a concluded contract are kept for 10 years
claims: 5 years
Sending direct mail: information on sent emails are kept for 2 years
Video surveillance: recordings are kept for 1 month
Rights of individuals concerning personal data processing
Rights of individuals concerning personal data processing
Individuals have a number of rights concerning their personal data. Before enforcing the right, verifies the identity of the individual, inquiring about his rights. Individual sends his application in writing to email address or address of Tehrol, given in the first article of this policy. Enforcement of rightful claim is fulfilled by Tehrol in 1 month. In case of complexity of claims or a larger number of claims, this deadline can be extended for maximum of 2 months. In this case you are informed.
5.1.Right of access to data: upon his request the individual is informed whether his personal data is being processed and when this is the case, we give the following information:
types of personal data;
categories of users who will have access to personal data;
period for which it may be stored;
to request correction or removal of personal data or restriction of processing of personal data and has the right to object to such processing;
to have the right to submit an appeal with Information Commissioner;
all available information concerning the source, when personal data is not collected from an individual;
existence of automated decision making, including making of profiles.
5.2. Right of rectification: Individual can at any time request Tehrol rectifies incorrect information or supplement incomplete information pertaining to them.
5.3. Right of removal of data: Individual can request his personal data is removed in the following cases:
personal data is no longer useful for the purpose for which it was collected or otherwise processed;
individual withdraws consent on which processing is based and there is no other legal basis for processing;
individual objects to processing of personal data and there are no overriding lawful reasons for it.
5.4 Right to restriction of processing: Individual can request restriction of processing of data pertaining to them in the following cases:
data is incorrect,
processing is illegal and the individual doesn’t want data removed;
Tehrol does not need data for processing any more, but the individual needs them for enforcement, exercising or opposing legal claims,
individual has objected to processing.
5.5.Right to data portability: Individual can request output of data transmitted by Tehrol if procession of this data is based on contract or consent and processing is automated.
5.6. Right to object: Individual can object to processing of personal data. This right is pertaining only to personal data processed on the basis of lawful interest overriding rights of individual.
5.7. Right to lodge a complaint concerning processing of personal data: Individual can send a complaint concerning the processing of personal data to the address from the first article of this policy.
Every individual also has the right to lodge a complaint directly with Information Commissioner if they think the processing of their personal data is a breach of applicable law.
Validity of Policy
This policy was published at info@tehrol.com and is valid from March 2025.