Ordering custom-made products is simple and fast. Follow these easy steps:
1. Choose and configure the product: Select the product you want and customize it to your preferences.
2. Enter the dimensions: Provide the exact dimensions of the blind and follow the attached instructions.
3. Choose fabric and profile colors: Select the materials, fabrics, and profile colors you desire.
4. Complete the order: Once you are satisfied with your choices, complete the order and choose your payment and delivery method.
After placing your order, you will receive an email notification once the product is ready for pickup or when it has been shipped.
The manufacturing and preparation process of pleated blinds usually takes approximately 5 working days from the order placement. Once completed, the product is ready for pickup or delivery. The delivery time depends on Slovenia Post and their delivery schedules.
Yes, you can pick up the product on any business day between 7:00 AM and 5:00 PM at our company headquarters, located at Pod Javorji 3, 1218 Komenda.
If you make a mistake when entering dimensions or selecting materials, please contact us as soon as possible so we can stop or modify the order. The price may change based on the new dimensions or materials. If the product has already been manufactured or is in production, unfortunately, we won't be able to make any changes.
Payment can be made by credit card, Apple Pay, or prepayment via proforma invoice.
The customer, in accordance with Article 135(2) of the Consumer Protection Act (ZVPot-1), does not have the right to withdraw from the order for goods that were made according to the customer’s specific instructions and measurements, which were tailored to their personal needs and are, by their nature, not suitable for return. In this case, the company does not offer a refund of the paid purchase price.
If you experience any issues, please contact us by phone at +386 1 590 90995 or via email at info@tehrol.com.
We will be happy to assist you.